Many shoppers think of returns as a no harm, no foul transaction. If they deem a purchase unnecessary, and the product is unused and easy to resell, they're largely right. However, retailers are now ...

New research has revealed the huge cost of returns fraud. Omnichannel returns management specialist ReBound Returns analysed data from one million returned orders on behalf of retail clients between ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...

According to reports, more than 50% of us returned a Christmas gift during the 2023 holiday season. Clothing topped the list with home decor following close behind. But with holiday returns also comes ...

Bill Stewart, the owner of LI Toy and Game on Long Island, New York, estimates that he gets "screwed over" by return shenanigans twice a month. Customers falsely claim an item he shipped wasn't as ...

Returns continue to be a thorny issue for online retailers, but they could provide an opportunity to create brand loyalty for customers. Retailers estimate that 15.8 percent of their annual sales will ...

As the holiday shopping season comes to a close, retailers are bracing for an estimated $150 billion in returns. However, a Kane in Your Corner investigations finds that some merchants are cracking ...

J.P. Pressley is a former editor at Manifest and contributor at BizTech magazine. Just as return fraudsters use different tactics to pull the wool over retailers’ eyes, stores can use different ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Spotting designer knockoffs is now easier than ever. French luxury brand Lacoste is using Vrai, an AI ...

Consumers returned nearly $900 billion worth of merchandise in 2024. While returns are considered a routine cost of doing business, return fraud is on the rise, leading retailers to turn to artificial ...